Cancellation Policy

1. Canceling physical product orders

• Before shipment: You can cancel your order for a full refund if it has not yet been shipped. Please email us at [Your Email] as soon as possible with your order number.

• After shipment: Once an order has shipped, it cannot be canceled. You will need to wait for the package to arrive and then follow our standard Return Policy.

2. Canceling custom services or digital projects

• Before work begins: You may cancel your project within [e.g., 24 or 48] hours of booking for a full refund, provided work has not started.

• After work begins: If you cancel a custom project (such as web banners, asset creation, or technical descriptions) after work has commenced, you will be billed for the labor completed up to that point, or your deposit will be non-refundable.

3. How to request a cancellation To cancel an order or project, please contact us immediately at [store@newmajaster.com/0510022030 ]. We process cancellations Monday through Friday, and your refund will be issued back to your original payment method.